Refund policy

At Kailo®, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused and in their original condition
Items must be returned in original packaging
Proof of purchase may be required

For hygiene and safety reasons, certain personal care or baby-related items may not be eligible for return once opened or used.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

Your order number
A brief description of the issue
Photos if possible

We’ll work quickly to resolve the issue.

Refunds

Once your return is received and inspected, we’ll notify you regarding the approval of your refund.

If approved:

Refunds will be issued to your original payment method
Processing times may vary depending on your bank or payment provider

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was sent
The item is faulty

Shipping Times

Delivery times may vary depending on your location, courier delays, or seasonal demand. Estimated shipping times provided at checkout are guidelines only and are not guaranteed.

Refused or Undeliverable Orders

If an order is refused or returned to sender due to an incorrect address provided by the customer, additional shipping fees may apply before reshipment or refund.