Shipping policy
Last updated: May 2026
Thank you for shopping with Kailo®.
We aim to provide a smooth and reliable shipping experience for every order.
Processing Times
Orders are typically processed within 1–3 business days after payment is received.
Please note that processing times may occasionally be longer during busy periods, holidays, or promotional events.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
Estimated delivery times:
-
United Kingdom: 6–15 business days
-
United States: 5–15 business days
-
International: 7–20 business days
Please note that delivery times are estimates only and are not guaranteed.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow time for tracking updates to appear after dispatch.
Delays
While we do our best to ensure timely delivery, Kailo® is not responsible for delays caused by:
-
Courier disruptions
-
Customs processing
-
Weather conditions
-
Incorrect shipping information provided at checkout
-
High seasonal demand
Incorrect Addresses
Customers are responsible for ensuring that shipping details are entered correctly at checkout.
If an incorrect address is provided and the order is returned to sender, additional shipping fees may apply before reshipment or refund.
Lost or Stolen Packages
Kailo® is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If you experience an issue with delivery, please contact the courier directly or reach out to us and we will do our best to assist.
International Orders
International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.
These charges are not included in the product or shipping price.
Contact Us
If you have any questions regarding shipping or your order, please contact:
Thank you for choosing Kailo®.
Cherish every moment.